Refund policy

Every bundle and product from The Painter's Lab is covered by our 60-day bundle guarantee.

 

Not happy with any piece? We replace it. Damaged in shipping? Send us a photo and a replacement is on the way. Buy with confidence, we stand behind every board of it.

 

To start a replacement request, contact us with your order number and a photo showing the issue.

 

How the 60-Day Guarantee Works

If a piece arrives damaged or doesn't hold up as it should, reach out within 60 days of delivery. Every request is reviewed individually, and where the issue is confirmed, we'll offer a replacement or a full refund - whichever fits your situation best.

 

To Start a Request

Email us at kevinthepainterslab@gmail.com with your order number and a couple of photos showing the issue. We review every request personally and will confirm next steps directly with you - no need to ship anything back before we've worked out the right resolution.

 

This guarantee covers manufacturing defects and shipping damage. It doesn't cover normal wear or buyer's remorse on made-to-order pieces - if you're not sure whether your situation qualifies, ask anyway. We'd rather look into it than leave you guessing.